WASHINGTON SHOE COMPANY

RETURN POLICY

For all returns and reports of defective merchandise please follow the steps below:

• Call 1-800-925-7463, to speak to a customer service representative.
• WSC will review the request. On approval, an RA form will be completed over the phone and passed to the appropriate Returns Specialist to process
• All return packages must include an RA number clearly marked on the outside and a note enclosed specifying the date of the return request and the name of the person who authorized it.
• No collect freight returns will be accepted. It is the customers responsibility to return the merchandise to WSC
• When RA merchandise is received by WSC, a Credit Invoice will be issued and faxed or mailed to the customer
• Closeout items are not eligible for return.

Please have the following information ready when requesting RA #:

• Number of items to be returned
• Exact styles, sizes, and colors
• The original invoice number of the purchase
• When more than one invoice is involved in a return, please identify the items separately
• If no invoice number is provided, a credit will be issued for the lowest price in effect
• Reason for the return
• The fax number where the RA should be faxed
• If there is no fax the RA will be mailed to the original billing address.

Any items not included on the return authorization will be denied a credit.

CREDIT FOR SHORTAGE

Claims or discrepancies, including shortages or overages in shipping or invoicing, must be reported to our Returns Department within 10 days of receipt of goods. This can be done by telephone, by fax to 253-234-3001, or mailed to the address listed below. An acknowledgement of credit will be returned upon acceptance via fax or mail. If you don’t receive acknowledgement, please contact us to insure proper credit. Freight adjustment credits will not be authorized unless the shortage is in excess of 40% of the invoiced amount.

RETURN PRODUCT SPECIFICATIONS

Product can only be returned if it meets the following criteria.

• Defective merchandise must be returned within one year after it is invoiced, check your merchandise when it is received for any possible defects
• Worn merchandise may not qualify for return.

RETURN AUTHORIZATIONS

All returns must be pre-approved. All return packages must include a copy of the date and contact person you spoke with who approved the return. Any box not clearly marked with this information runs the risk of being refused by our receiving department. Returns will be subject to a 15% restocking fee if the reason for return is not found to be the fault of Washington Shoe. Retailers must call Washington Shoe Company to request an RA# on defective goods within one year of invoice date.

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Here at Washington Shoe Company we value our customers. Our goal is to provide the best customer service possible. If you have any suggestions or comments as to how we could better serve you, please feel free to contact your customer service representative toll free at

1-800-925-7463.