Shipping and returns

PURCHASING FROM WASHINGTON SHOE COMPANY

You can get started simply by navigating through the site by category using the buttons located on the left.

Click the Add to Cart button to add the product shown to your order. You can view the contents of your order by clicking on the Cart Contents button on the top. When you are satisfied with your order, click on the Check Out button. You then create a customer account. If you are a new customer, click on the New Customer button. If you are a returning customer, type in your email address and password which you used when you set up your account initially. An order form will then prompt you to complete your order.

CONTACTING WASHINGTON SHOE COMPANY

If you have questions or problems and for the quickest service contact us by:
E-mail: sales@washingtonshoe.com
Telephone: Local (253)-234-3000, Toll Free 1-800-925-7463 (8:30am-5pm PST, Monday - Friday)
Fax: 1-253-234-3001

Mail:
Washington Shoe Company
Customer Service Department
5530 S. 226th Street
Kent, WA 98032

SHIPPING

We ship most orders by FedEx Ground. Please allow 7-10 days for delivery from when we process your order. If an item should be out of stock, we will notify you of the expected delay.

Free delivery on all orders over $75.00 and no international shipping available.

SALES TAX

Residents of Washington will be charged sales tax on the merchandise subtotal.

RETURN POLICY

At Washington Shoe Company there is a 45 day guarantee on all shoe sales purchased directly from www.washingtonshoe.com, www.westernchief.com or www.staheekum.com. Unfortunately, we cannot return/exchange items purchased through other retailers. If within 45 days the shoes are defective or you are not completely satisfied with the product please email sales@washingtonshoe.com or call 253-234-3000/1-800-925-7463 (8:30am-5pm PST Monday - Friday).

Authorization (RA) #:

Make a copy of your customer sales order slip and write the RA# given and Attn: RMA on it. Also include your reason for returning the product(s). A full refund for the shoes will be issued upon inspection. Sorry, we can not refund the cost of shipping & handling.

Satisfaction Guaranteed! Guarantee limited to items purchased directly through our websites only.

EXCHANGE POLICY

If the product you ordered is the wrong size and you need to exchange it for the correct size, please contact Washington Shoe Company using the above mentioned methods and get an RA#. Follow the same procedures mentioned above. Further instructions will be given if necessary. You must pay for freight to send the shoes back to us, but we will pay to send the correctly sized shoes to you.

The address for returns is: Washington Shoe Company, 5530 S. 226th Street., Kent, WA 98032

CLEANING INSTRUCTIONS

Leather

Regular use of water and stain repellent will help guard against stains and water penetration. However a protector will not make the shoe waterproof. Wet shoes should always be left to dry naturally, never by artificial heat.

Smooth Leather

Regular leather shoes need cleaning and care with shoe creams or polishes. Select a neutral shade or a color nearest to the color of the shoes. Remove all dust and dirt with a damp cotton cloth. Never polish wet shoes.

Scuff-Resistant Leather

Remove minor scuffs by simply rubbing them with your hand. The natural oil in your hand restores the original look of the leather. For deeper scrapes and scuffs use a soft and neutral shoe polish. This process moisturizes and replenishes the natural oil in the leather leaving a shiny coating that will prolong and sustain the wear of the leather.

Suede

Regular use of a soft brush or rubber brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial suede cleaner.

Nubuck

Extra care should be taken when cleaning due to the fine nap of this leather. Stains should be removed with a special Nubuck cleaner and a soft suede brush.

Please Note

At Washington Shoe we use only premium natural leathers. Our natural leathers have high fat-liquor content, which sometimes develops a white surface haze known as Blooming. More noticeable on darker leathers, this white discoloration can easily be removed by wiping down with a damp cloth. Our natural leathers may also bleed their pigment onto lighly colored socks the first few times being worn.