Location: Washington Shoe Company HQ - Renton, Washington

Schedule: Monday - Friday, 8am - 4:30pm

Salary: $55K - $70K per year, DOE

 

Welcome to Washington Shoe Company, a Seattle-based, family-owned business with four generations of extraordinary legacy. Despite our size, we fearlessly compete with industry giants, making every step count. We are a close-knit, passionate team focused on achieving outstanding results for our portfolio of brands; Western Chief, Chooka, and Staheekum. Western Chief is best known for its 3D printed rubber rain boots. Loved for years, these character boots are still standouts, proudly selected in 2022 as one of Oprah's Favorite Thing's.

 

The Operations Specialist plays a pivotal role in ensuring the efficient functioning of order fulfillment. This multifaceted position involves resolving order discrepancies, monitoring order status, optimizing inventory, coordinating shipments, and continuously improving processes. The Specialist collaborates with cross-functional teams, performs data analysis, and reports on key performance indicators to enhance demand planning and order fulfillment, contributing to the overall success of the organization's operations. This dynamic role requires a keen eye for detail, effective communication, and a commitment to operational excellence. This role will serve as the inside voice for our customers.

 

Key Tasks:

• Order Management: Resolve order discrepancies and address customer inquiries promptly. Prioritize orders based on urgency and customer requirements.
• Order Tracking: Monitor the status of customer orders and report on discrepancies and delays.
• Demand Forecasting: Monitor demand forecasts to ensure inventory flows meet customer requirements.
• Inventory Management: Collaborate with appropriate teams to ensure product meets delivery requirements on time from various warehouses.
• Program Shipping Coordination: Coordinating shipment logistics, processing through the ERP system and preparing shipping documentation.
• Performance Monitoring and Reporting: Continuously monitor forecast accuracy and adjust demand plans as necessary. Analyze and report on key performance indicators (KPIs) related to demand planning and order fulfillment.
• Data Analysis: Collaborate with business intelligence team to develop new KPI’s and reporting as needed.
• Process Improvement: Identify opportunities to improve operations functions.

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree in supply chain management, Business, or a related field.
• Proven experience in demand planning, supply chain, or related roles.
• Familiarity with ERP systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented and capable of managing multiple tasks simultaneously.
• Knowledge of supply chain best practices and industry trends.
• Proficient with Excel and business intelligence software.

Benefits:

• Medical, Dental and Life Insurance
• 401(k) matching
• Competitive PTO plan
• Paid volunteer time off
• Free product allowance & Employee purchase program
• Reverse commute from downtown Seattle with easy, free office parking
• Open work environment with casual dress code
• Flat organization with significant exposure to leadership team

Our Core Values:

• Transparent Communication
• Work with a curious mind
• Make tomorrow better
• Be humble
• Do more with less
• Act with passion & ambitious timelines
• Lead with integrity
• Deliver smiles
• Inclusive & family spirited
• Be the customer

Washington Shoe Company is committed to giving back to the community through its non-profit organization, the Wear A Big Smile Foundation. The foundation actively engages with the Pacific Northwest community, donating over 50,000 (brand new) pairs of footwear to various local non-profits since its formation. We are dedicated to making a positive impact and improving the lives of those in need.